OUR FREQUENTLY ASKED QUESTIONS

Our Frequently Asked Questions

• Do my appliances need to be turned off while testing?

  Yes, all appliances need to be turned off while testing for the safety of our technicians and your staff & workplace.

• What appliances need to be tested in my workplace?

  Any appliance that has a power lead and is plugged into a powerpoint needs to be tested. Some appliances need to be tested more frequently, such as cleaning equipment, tradies tools, electrical items and in and around aquatic areas.

• Can you get my test results emailed to me within 48 hours?

  You will have your test results emailed to you within 48 hours. Results will include all items tested with the dates, serial numbers if available, description of item and pictures of any damaged or broken items.

• Does your reporting have any additional costs involved?

  No, we do not charge extra for any reporting, it comes as part of our service.

• Can you create an asset register for my workplace?

  Yes we can create a detailed asset register for your workplace at no extra charge.

• Can you repair my electrical equipment at my workplace if you find something damaged?

  We do not repair items onsite, however, we do provide a report on failed items and give you options on how to become compliant again.

• What are the most common items you test and tag on a regular basis?

  We find that cleaning equipment is the common item we test and tag as the equipment is used in all sorts of conditions and is most susceptible to damage on a regular basis.

• Do you work outside the trading hours listed on your website?

  Yes, we can work outside our Monday-Friday trading hours. We do believe, however, that we can schedule most jobs to be completed during the week as we work efficiently and with minimal disruption to your business.

• Can you test and tag my childcare centre?

  Yes, all of our technicians have their working with children’s check and are qualified to carry out all test and tagging to Australian standards.

• Do you charge extra for same day service?

  Give us a call; if one of our team members is in your area on that day we may just be able to help you out!